Job Summary

The healthcare industry is undergoing consumer and technology-driven change. Concurrently the company is integrating Sun Life and DentaQuest dental businesses. With these shifts, we remain committed to our mission of improving the oral health for all and continuing to seek ways to support systemic health and medical/dental integration.

The Director will pursue new strategies to improve the health of our members and meet client obligations through increasingly digital methods of engagement. They will pursue more advanced means of targeting/segmentation and personalization to maximize the impact of communications and engage members to deliver better outcomes. This individual will identify and implement measurement strategies to optimize engagement and drive digital forms of outreach and deliver scalable approaches to maximize the impact of the organization, while reducing costs and improving efficiencies.

This individual will have experience in member engagement, digital channels and driving largescale change. They will be responsible for implementing measurement approaches to ensure the team maximizes impact, while reducing the cost of engaging with members.

This individual will manage a large, geographically distributed team, compromised of quality outreach members, as well as a substantial budget. The Director, Digital Outreach Strategy will report directly into the VP of Customer Experience who oversees CX, marketing and insights.

Primary Job Responsibilities

• Implement digital means of member engagement to support access and the oral health of members, in line with client obligations.

• Deliver significant savings to the company by transitioning from analogue (print/phone) to modern technology inclusive of email and SMS delivery.

• Partner closely with the Clinical Outreach team, Client Engagement, Customer Experience and Marketing to be a driver of change within the organization and transform how we deliver on this key element of our mission.

• Identify and implement means to measure the impact of efforts to support continuous refinement and improvement in strategies and tactics.

• Serve as a change agent to drive novel approaches and solutions and shift behavior and thinking to modernize practices and solutions.

• Lead and develop team.

Job Qualifications

Required:

• Bachelor's degree

• 10 years of relevant experience (e.g. CX, product, digital, marketing, project management or consulting)

• Strong strategic management, planning and project management skillset.

• Expertise in measurement and reporting to deliver tracking and updates to leadership.

• Experience navigating large-scale transformation or change management.

• Customer experience obsessed.

• Excellent communication skills and executive presence

• Analytical and critical thinker, who leverages data to inform decisions and strategy.

• Adept at working across functions and levels.

• Ability to navigate and drive positive change in complex, matrix environments.

• Exceptional interpersonal and relationship building skills with an ability to influence results, garner support and earn trust from leaders at all levels with the organization.

• Self-starter, entrepreneurial, independent thinker, energetic communicator

• Comfortable in rapidly changing environment

Preferred:

• Experience working with digital platforms or channels.

• Leading large-scale transformation or change management.

Physical Demands

• Work schedule determined by project.

• Ability to work in a traditional professional office setting or remote equivalent.

• Ability to communicate via telephone and work in virtual teams.

• Incumbent must be able to communicate effectively.

• Requires overall light physical effort (up to 25lbs.)

• Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal compute).

• Ability to travel or move about within and outside serviced facilities required.

The pay range for this position is: $149,400 - $224,100.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

** In accordance withDentaQuest's Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ's Compliance Officer. **

DentaQuest's Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program.